2+ years supervisory experience preferred. Instituted a new bio-hazard clean-up cart to improve overall safety for guests and Associates as well as efficiency and effectiveness when dealing with highly suspicious biological hazards. Responsible for Payroll and Scheduling for Housekeeping department of over 300 associates. Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures. Records information gathered from formal or informal rounds, tours, and inspections and calculates results. Housekeeping Manager Resume Summary. Ensured that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities. Regularly conducts facility inspections to maintain the quality of provided services, Coordinates associated equipment care and maintenance. Follow up to ensure guest satisfaction, Motivate, coach, counsel and discipline all Housekeeping personnel according to Hotel policy, Assist in inspecting, maintaining and controlling all housekeeping equipment, Prepare and conduct interviews for the housekeeping department when applicable, Inspect rooms daily, and ensure that some rooms are inspected with housekeeping managers daily, Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards, Assist in maintaining required pars of all Housekeeping supplies by ordering all needed supplies and amenities on a monthly or quarterly basis, Conduct and oversee daily line up meetings with housekeeping colleagues, Assist in preparing colleague Schedule according to business forecast, payroll budget guidelines and productivity requirements, Operate radios efficiently and professionally in communicating with hotel staff. Maintains adequate level of necessary supplies; inventories supplies and stores such in an appropriate manner; dispenses supplies to subordinates and other departments as requested. Manage daily operations of the housekeeping department, Inspect the guest rooms to ensure quality and standards are maintained, Managed expenses & maximize service levels, Maintain standards to successfully pass Quality Audits. Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. Effective management of the Collective Bargaining Agreement UNITE Here Local 6, Accommodate internal/external guest requests for items and additional supplies expediently and courteously using Hotel Service Optimization System (HotSOS), Attend daily pre-shift briefings VIP arrivals, participate in MOD coverage, Periodically inventories supplies and equipment, Ensure quality of service for the hotel rooms, public areas and sales offices. Inspect all VIP arrivals ensuring highest level of quality. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Responsible for purchasing and inventory for Rooms department. Oversee cleanliness and brand standards in a 108 guest room hotel. Produced weekly housekeeping schedule to budget guidelines. Cooperates with department leaders and supervisory personnel in order to solve problems and coordinate the performance of housekeeping duties and special housekeeping projects, Knowledge of pertinent regulatory agencies and the policies, codes, standards, and regulations that applies to the departmental operations, Oversees 20 to 30 team members on an assigned shift, Attention to details and high standards are key also keeping your team engaged, Responsible for assisting in the management of all Housekeeping efforts to ensure overall cleanliness and product quality of the Resort in accordance with hotel, corporate and Department of Health standards, Acts in the absence of the Executive Housekeeper and Assistant Executive Housekeepers to manage and coordinate all departmental team members in various work assignments, Assists with administrative duties such as maintaining documentation, processing payroll, conducting inspections, scheduling, etc, Monitors guest requests and complaints and coordinates with other departments for resolution, Interviews, trains, supervises, counsels, schedules and evaluates team members, Minimum 2 years hotel and/or resort housekeeping experience required, Must be flexible to work any day of the week and any shift to include weekends and holidays, Previous customer service experience and computer skills a must, Oversee the operation of the Housekeeping Department holding daily meetings, Hire, train, terminate, schedule, supervise and develop Housekeeping Associates, Establish standards of cleanliness for all Housekeeping areas of responsibility, Ensure that all Brand Standards are consistently met, Complete inspections on a daily basis to include all VIP arrivals, Ensure furniture, facilities, and equipment are maintained and in good repair, Assign special project work, as needed, to all shifts, Oversee the operation of Lost and Found, including packaging and mailing of items, Maintain uniform inventories and processes, Responsible for inventory control of Housekeeping supplies, linen and equipment, Responsible for key control in Housekeeping Department, Responsible for daily, weekly and bi-weekly payroll reports as well as maintaining control of labor costs, Identify training needs, develop formal training plans and implement training programs, Plot direction and long term goals for the Housekeeping Department, Prepare Housekeeping budgets and forecasts, Control and analyze, on an on-going basis, departmental cost to ensure performance against budget, Purchase all Housekeeping supplies and equipment, Establish and maintain effective associate relations and team building creating comradely, Ensure discipline is administered timely and fairly, Oversee the development of the staff for succession planning, Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained, Ensure regular departmental meetings are being held, Attend other scheduled meetings as required, i.e. Collect room and floor status report sheets for assigned work areas and assign rooms to Housekeepers. Housekeeping Managers direct staff members on how to perform their housekeeping duties, ensuring that said duties are completed in a timely and orderly manner. Managed both Housekeeping and Front Desk departments. Represents the Department, its members, and the facility in a positive manner, maintaining a professional image at all times, Assigns and monitors work schedules of subordinates; adjusts schedules and assignments as necessary for vacations, absences, and so on. Summary for a Housekeeping Manager Resume The resume summary replaces the out-of-date resume objective. Monitor disposal of waste from housekeeping duties to ensure proper storage and minimize wildlife interactions, Proven successful people management experience within a professional environment as demonstrated through the exceeding of team and client goals and objectives and through specific team member development, Knowledge of infection control techniques - Must have detailed organization and prioritizing skills with the ability to train, teach, demonstrate and follow-up on all assignments, when necessary, Reporting to the Aramark General Manager, the Facilities Manager/Custodial Housekeeping Manager will be responsible for the supervision in the completion of all custodial and housekeeping operations, You will have the responsibility of staffing, scheduling, training and developing an hourly staff, Handle all customer and client requests as they pertain to the department, Develop and grow of the exempt and non-exempt staff, Assists Housekeeping Manager in achieving clean lodging facilities, including main lobbies and public bathrooms, Coordinates the availability of rooms with the Front Office Team and Housekeeping Manager, Conducts continual inspections to determine the lodge's overall level of cleanliness, Assists with inventory and disbursement for all linens, cleaning supplies, guest room supplies, laundry supplies, machines, and equipment, Supervises the daily activities of the housekeeping and laundry staff, Champions visitor service with all housekeeping and laundry staff, Ensure all employees are wearing and using proper protective equipment as well as proper uniforms, Adhere to systems for proper labeling of all chemicals in use in the laundry, housekeeping office, and on all front and back of the house, Associate's degree in business or other related field, 1-2 years of experience or a combination of education and experience from which comparable knowledge and skills were acquired, Responsible for supervising work activities of the Housekeeping department - Room Attendants, Housepersons, Public Area Attendnats, Janitors, Laundary Attendants and Housekeeping Supervisors, Associate's degree plus two to four years of experience or five years of Housekeeping experience from a high volume hotel/hotel conference center, Able to maintain and develop a budget and maintain inventory pars, Monitor and supervise daily cleaning and custodial care of the entire arena, Direct, train, and educate staff on the safe handling practices with equipment, chemicals, and procedures, Maintain accurate time keeping for all staff in the department, Develop and maintain standard operating procedures for the department, Schedule daily staff and plan for upcoming staffing needs for all events, Monitor expenses and order supplies as necessary, Work with other departments to make sure all needs are met both with event and non-event days, Ability to focus attention to details and be able to organize, prioritize and follow-up, Ability to maintain confidentiality and security of all guests and general hotel information, Must be a team player, working well with other departments and coworkers, Ability to work flexible hours, including weekends and evenings if necessary, Should be creative, innovative and strive for continuous improvement, Ability to promote positive relationships with all guests in the hotel and company, Ability to make presentation and speak in front of group of people, Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel, Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible, Monitors the performance of staff, with particular attention to cleanliness of guest corridors, stairwells, elevators and linen closets; assures that there are sufficient supplies on the guest floors, Interviews, trains and schedules the Housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed, Responds properly in any resort emergency or safety situation, Minimum Two Years Luxury Experience in Hospitality desired, Cultural sensitivity to Hawai’i and its workforce, Strong leadership, communication, and organization skills, Assistant Housekeeping Manager is responsible for: supporting and ensuring our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. Cleans rooms, hallways, lobby, restrooms, elevators, dining areas and other function rooms. Provides coaching and counseling to staff, and (when necessary) conducts disciplinary action in the form of warnings and suspensions. -required, Experience with Microsoft Office applications including Word, Excel and Outlook. Inspect rooms for cleanliness to assess team member's performance/issue progressive discipline and coaching as necessary. in relation to hotel financial forecasts and budget. Oversaw and ensured overall cleanliness and product quality of the hotel in accordance with hotel, corporate and department of Health standards. ; make recommendations and assist in the coordination of rehab projects, Conduct/attend staff meetings; attend various other related meetings to obtain and disseminate pertinent information, At least two years experience in a supervisory role, Rooms or Housekeeping experience preferred, Outstanding management, organization, communication and leadership skills, Ability to successfully coordinate staff in a high volume, time sensitive environment, Must be able to abide by the company appearance standards and compliance with the designated uniform, Maintain and implement as necessary the Hotel cleaning program. Follow through on each work order until completed, Assist with training of Housekeeping staff, Ensure completion of cleaning projects on a biannual basis, Previous supervisory responsibility preferred, Must be knowledgeable and familiar with all aspects of custodial service, At least 2 years minimal experience needed, Ability to train staff in methods and procedures of handling equipment and cleaning products, Oversee the performance and cleaning standards of assigned housekeepers, Complete morning assignments for housekeepers and housemen, Complete assigned paperwork in a neat and organized manner and communicate effectively, Must create and maintain documents with Microsoft Office including Word and Excel, Responsible for the training of employees, Update room statuses throughout the day on the hotel computer system and with front desk, Responsible for the care and cleanliness of all areas of responsibility, Maintain schedule of all weekly/monthly special projects, Remain alert, courteous and helpful to guests and co-workers at all times, The ability to work at least a 40 hour work week, Perform other related duties as requested by Executive Housekeeper, Assist all other departments as needed to ensure the success of the overall operation of the property, Ability to manage housekeeping staff effectively, while mentoring employees to increase efficiency, Ensures quality services in meeting guest needs and that good guest relation is enhanced, Schedules staff according to hotel needs and forecasted occupancy, Conducts monthly inventory of linen, supplies and equipment, Orders and receives suppliers as to maintain adequate inventory levels (par stock), Communicates to Director of Housekeeping regarding discrepancies in room status and ensures that corrective action is taken, Generate ideas to sell new products and services to guests, Carry out duties by means of direct and indirect contact with the guest, good knowledge of the product, neat appearance and a positive attitude, Responsible for training, development, performance evaluations and counseling of all housekeeping staff, Maintains room quality based on hotel objectives, Monitors and maintains level of cleanliness in room storage areas, laundry, restrooms and public areas, Maintains standard procedures for security of on-loan equipment in accordance to budget, Works with other department heads to resolve guest complains and concerns, Any other duties as assigned by hotel leadership, 4-year college degree in Hospitality or other related field, 2-4 years housekeeping and rooms division experience required, Previous experience in 4 star/4 diamond hotel highly preferred, Demonstrate strong communication skills both verbally and in writing, Ability to deal with sensitive situations in an effective manner, Presents a professional and polished appearance, Computer knowledge in different hotel applications including Microsoft Office, Congeniality, competence, consistency and initiative are Hospitality Principles the staff members are required to practice. We use our system to manage all aspects of our business. Performed Manager on Duty Tasks in the absence of the General and Assistant Managers. Cleaned in and around the buildings, prioritizing safety at all times. ), Inspect and repair all club equipment on a daily basis (cardio/strength equipment, cardio theater system, climate control, club’s overhead and studio music systems. However, trust us when we say soft skills matter more. Building leadership and accountability within the department. Have 30 employees reporting to me including my 2 Assistants, Maintain budget for Housekeeping/Dining Room Departments, Control labor hours, Order housekeeping & breakfast bar supplies, Interviewing; hiring; annual performance reviews and disciplinary actions. Led a team of leaders in providing and executing a resort wide training program called Intuitive Service. Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee. Conducts safety meetings and insures daily operations are in compliance with company safety requirements, Assists in having available all required HazCom documentation, May perform some actual duties of assigned employees to cover various circumstances, High school graduation (or equivalent) supplemented by some type of documented related formal post-secondary training, At least two years of directly related experience that demonstrates knowledge of housekeeping duties or supervision of employees, Must be able to operate basic office equipment and basic computer programs (excel, word, outlook), A dedication to providing a high quality service that meets all client expectations/requirements, Must pass pre-employment drug test, physical assessment and criminal background check, Calculate figures, and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume, Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty, Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation, Keep all areas of The Spa and Club house clean and maintain at the highest level of standards, Train and manage diverse level of staffing, Maintain and Negotiate SLA’s with contractors, Degree or diploma in Hospitality Management or similar, Minimum Four years of experience in a related field in a luxury resort, club or hotel, Excellent English language skills required, Oversees staff of room attendants, housepersons, laundry attendants, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate, Maintains and reviews computerized records for budgeting and forecasting of department expenses, laundry production reports, as well as inspection scores for housekeepers, Communicate both verbally and in writing (to include electronically as well) to provide clear direction to staff, Comply with attendance rules and be available to work all seven (7) days of the week, with ability to open the day in housekeeping, work mid-shifts, and able to work evening shifts as well, Three years housekeeping experience in a management role required, Skilled in the use of electronic technology, Detail oriented and good organizational skills, Assist with interviewing and hiring of all housekeeping staff, Help Director of Housekeeping and Assistant Director of Housekeeping with proper, adequate training and re-training of all housekeeping staff, Identify employees for possible promotions, As situations dictate: coach, council and or discipline employees with intent to improve performance, attitude and appearance, Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc. Administrative tasks including retrieving invoices and receipts, filing, data entry, copying and faxing that housekeeping guest... 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